Exceptional Customer Service in the Library Environment: Honing Your Skills

Discounts: $175 incl. GST for LIANZA members (Promo code: LIANZA)

$100 incl. GST for Students (Promo code: STEXCU)

Morning tea is provided.


Service is at the core of librarianship, and the value added by exceptional customer service is key to ongoing stakeholder support for all libraries. This interactive workshop will help library staff to sharpen their focus on creating and delivering services to meet and exceed the expectations of their customers. Explore the myriad ways we can strengthen customer relationships, and ensure the ongoing viability and vitality of our libraries!

Facilitated by Heidi Julien

Dr. Heidi Julien is a Professor in the Department of Information Science at the University at Buffalo, State University of New York (SUNY). She is a former department chair and has taught at the University of Alberta and Dalhousie University in Canada, and Victoria University of Wellington, New Zealand. Her research interests are interdisciplinary, with a focus on digital literacy and information behavior. She has been funded by the Social Sciences and Humanities Research Council of Canada, and the Institute of Museum and Library Services (U.S.), among other agencies. Dr. Julien is widely published in the field’s top journals, and she presents her work at highly competitive conferences. She has been a visiting professor at the University of Pretoria, Charles Sturt University, and Beijing Normal University, and she has been invited to give plenary talks around the world. She has served as editor and on the editorial board of the Canadian Journal of Information and Library Science, and on the editorial boards of Library & Information Science Research, Cosmopolitan Civil Societies: An Interdisciplinary Journal and Pakistan Journal of Information Management and Libraries. She serves on the editorial advisory boards of Information and Learning Sciences and Open Information Science. Dr. Julien is the immediate past-president of the Association for Library & Information Science Education, and a past-president of the Canadian Association of Information Science. She is also active in the Association for Information Science & Technology, where she served as chair of SIG USE.

For further information:
Continuing Education, Victoria University of Wellington, PO Box 600, Wellington 6140.
Phone 04 463 6556,  Email: conted@vuw.ac.nz

If you cannot pay by credit card online and require an invoice - please contact us by email at conted@vuw.ac.nz